Payment is accepted by credit/debit card, either by using
our secure online ordering system or by phoning through your
order and card details [contact details].
Alternatively, you can print off, fill in and fax your order
using the form here.
We accept the following credit/debit cards:
If you would rather pay by cheque or banker's draught (UK
only) - use the order form here.
STEP BY STEP GUIDE FOR ONLINE CREDIT
/DEBIT CARD ORDERING :
When you have chosen the items(s) you would like, type in
the quantity you require, then click on the 'Add to Basket'
button. note: to add the item to your order, you must use
the mouse, rather than the Return or Enter buttons on your
You are then taken automatically to view the contents of your
Shopping Basket where you can review your order. You can then
continue browsing the products or proceed to the Checkout
/ Order Confirmation page. Also, at any time you can view
your order and make amendments if necessary.
Confirm your order on the Checkout / Order Confirmation page,
entering your details as instructed. note: you are not committed
to placing an order until you have submitted your credit/debit
card details on the secure server at the end of the ordering
ONLINE ORDERING PROBLEMS
the process can become corrupted and you will see the error
message 'undefined' on the ordering pages where you would
expect to see prices. In such instances, the cookies need
resetting to enable you to re-start the ordering process.
will reset the process and should cure the problem.
Below you will find answers to further
questions regarding ordering, payment, security and privacy
or else contact us.
Credit card security
Our credit card services are provided by RBS Worldpay plc, the
largest bank approved internet payment processor in the world.
RBS Worldpay manage and operate a complete range of payment systems,
all delivering world class solutions. The service is fully
secure and bank endorsed, and utilises a range of industry
standard and RBS WorldPay unique security and fraud prevention
systems, combined with fault tolerant secure server networks
and firewalls. The activities of RBS WorldPay are focused solely
on the secure electronic collection, management, accounting
and payment of money.
Delivery is a £3.00 charge to UK
and the rest of Europe and £6.00 to anywhere else in
the world. This charge will be automatically added to the
cost of your order. Delivery time is normally 2-3 days from
the date of clearance of the payment for UK orders and 5 working
days for international orders.
Orders for UK and other EU residents will
be subject to standard rate VAT of 17.5% which will be automatically
added to the cost of your order.
Our products are all of the very best quality and our aim
is complete customer satisfaction. If you are unhappy with
your purchase, return it to us within 7 days of receipt of
your order if possible, quoting your name, address and email
address for an immediate exchange or refund. We allow 28 days
from purchase date for you to return unwanted/incorrect items.
All contact details can be found here.
We value our privacy, and we know that you do too. We will
not pass your details on to any other company.
Energy-Pak products are not sold as medical devices. Our
products are not sold to cure disease and no guarantee of
effectiveness of product is made. Magnetic therapy is not
intended to replace any instructions or prescriptions prescribed
by your doctor. You should not use Energy-Pak products if
you are wearing a pacemaker, defibrillator, or any other implanted
electro-medical device or if you are pregnant. Keep magnets
away from computer disks, videotapes, credit cards or any
other magnetic media. If in doubt, seek advise from your doctor.
How do you use Energy-Pak foil?
The pack contains one piece of alternate-magnetic foil covered
in aluminium/gold foil; four double-sided hypo-allergenic
(low allergic potential) adhesive sheets and a supply of sterile
- Clean the affected area with one sterile alcohol swab.
If it is very hairy, shave the area.
- Remove the white protective paper from the magnetic strip
to reveal the adhesive surface.
- Apply the strip to the affected area by the adhesive side,
leaving the golden side faced up.
- When re-using the magnetic foil, remove the rough-sided
paper from one of the double-sided adhesive sheets and attach
it to the sticky side of the magnetic foil. Then remove
the smooth paper protective covering and re-apply the magnetic
foil to the affected area. This procedure can be repeated
with each of the double-sided adhesive sheets.
- Use surgical spirit or a brand of suitable adhesive remover
to remove any adhesive left on the skin. NB If you don't
want to use the adhesive at all, simply leave the backing
paper in place and secure the foil with a light bandage
or sticking plasters. You can also easily remove the adhesive
using a suitable solvent or simply rub it off with you thumb.
do you apply the magnetic foil?
To any affected area. In awkward places such as the knee
or elbow you can hold the foil in place with a bandage, keeping
the adhesive side covered with the protective paper ready
for use another time. When applying the bandage to hold the
foil in place be sure not to tie too tightly. Do not apply
the foil directly to open sores or wounds. If you want to
treat wounds or varicose ulcers, for example, the foil can
be included within the sterile dressing.
the magnetic foil be cut?
Yes, it can be cut to any size, but it is preferable to cut
it along the longest edge if only a very narrow strip is required.
long can you leave the foil on?
It can be left on for up to seven days, taken off for two
days and then reapplied. This minimises the possibility of
skin-sensitivity caused by the adhesive. If necessary, apply
new adhesive provided in the pack. It is probably best to
continue foil application for about two weeks after the complaint
appears to be relieved so as to get the best from the treatment.
do you store the magnetic foil?
The foil does not lose it's magnetism, so if you look after
it carefully you can use it many times. Keep it in the plastic
pack provided and avoid direct exposure to sun and heat. Do
not store it in close contact with audio or video tapes, films
with magnetic sound-tracks and other devices which could be
damaged by exposure to magnetic fields. Naturally, it should
not be applied anywhere near a cardiac pacemaker, if you have
do you remember the adhesive when you take the foil off?
You can use any of the proprietary brands of adhesive remover
or surgical spirit on cotton wool.
you carry on with other medications or treatments while using
Yes. There are no known interactions with the foil and any
medications. never stop any medication without first consulting
the adhesive cause a skin reaction?
Sometimes. It can in people with exceptionally sensitive
skin, even though the adhesive is hypoallergenic. If the itches
a lot or becomes inflamed (goes red), remove the foil at once
and the irritation will quickly disappear.
the foil have any side effects?
None have been reported but there can be short-lived worsening
of the complaint for a few days after the foil is first applied.
This is usually a sign that things are on the mend.
there any reasons for removing the foil before the condition
is completely better?
Yes. You should remove the foil if your complaint is getting
much worse (go and see your doctor at once); if there is any
skin reaction to the adhesive (see above); or if you are having
an x-ray or short wave therapy.
many times can you re-use the foil?
You can re-use the foil over and over again – it retains
it's magnetism for years. It can be re-used for as long as
the adhesive sheets supplied in the pack last and then it
can be fixed in place with a sticking plaster or a light bandage.
To get the best use from your foil, keep it on for seven days
at a time.
If ever the problem for which you are
using the foil does not improve – consult your doctor.